Guest Check-In and Check-Out Information - Starfish Rentals and Realty

Each home will have specific check-out details that will be provided to you after your final rental payment. The below information is standard check-in and check-out policies. If you have any specific question regarding your vacation rental house, feel free to email our office at [email protected] or call our office at (910) 541-0872. We are happy to assist you!.
 
Check In/Check Out
All keys are picked and must be returned to the Starfish Rentals and Realty office.

Check-In
Check-in begins at 3:00 PM and ends at 6:00 PM. We make every effort to ensure all of our rental homes are clean and ready for occupancy by 3PM. There may be an unusual circumstance that will delay your check-in. If this occurs, we will notify you immediately so be sure we have your cell number on file!
Should you arrive before 3pm, do stop by our office and pre-register. We will take your cell number and call you when the home is ready. Do not go to the house prior to receiving the keys to check-in. This may cause confusion with the inspectors and cleaners and will delay your check-in to the home.

AFTER HOURS CHECK-IN
Please alert us before your check-in day if you plan to check-in after hours. Our staff will explain our after-hours check-in procedures to you. In order for you to receive a late check-in, your account must be in good standing and you must have a zero balance on your account.

Check-Out
Leaving Topsail Island is hard! Check-out is no later than 10:00 AM sharp on your date of departure. Guest check-out duties* should be completed and home keys and rental items returned to our office. If you plan to leave earlier than the 9:00 AM, please place your keys in our drop-of box located just outside our office front door. For missing keys, there is a $25 fee that will be deducted from your Security Deposit. Missing pool passes and key fobs will be charged according to the Home Owner’s Association for that unit.
*Check-out duties are included in your welcome packet and are listed on your rental agreement. Failure to follow these steps could affect your security deposit.